FAQ

Name: InterMountain Express
Price range: $

We have transported 12,000 happy customers from Denver International Airports and Eagle Regional Airports to all the popular Colorado Rocky Mountain resorts. We are happy to answer all your questions about booking on our website or transportation procedures. All the main answers to customer questions can be found here in our FAQ section. If you have any further questions or requests, you can contact our customer support team: (720) 539-3209 or for your convenience, you can fill out the Request Form

FAQ’s

How many people and how much luggage can fit into a Luxury small SUV?

Our small SUVs accommodate up to 3 passengers and up to 3 pieces of luggage (depending on size).

How many people and how much luggage can fit into a Luxury SUV?

Our SUVs accommodate up to 6 passengers and up to 6 pieces of luggage (depending on size) and up to 6 skis/snowboards/golf clubs (depending on size).

Do you charge extra for luggage?

There is NO charge for luggage as long as it all fits into the trunk in Luxury Sedans and into the trunk and the roof box in Luxury SUVs.

I have skis, snowboards or golf clubs. What vehicle should I reserve?

If you are traveling with skis/snowboards/golf clubs, you should reserve SUV online or call us at 720-539-3209. Our SUVs accommodate up to 6 passengers and up to 6 pieces of luggage (depending on size) and up to 6 skis/snowboards/golf clubs (depending on size).

How much notice is required to make a reservation?

Our company suggests that you make a reservation 72 hours in advance to ensure a car will be available. All NEW and ASAP reservations within the next 72 hours must be called into IME at 720-539-3209

How much notice is required to cancel a reservation?

Cancellation must be made 72 hours prior to pickup time or cancellation fees (full charge) will be assessed.

Will I get a call when my car arrives?

As a courtesy to our customers we do attempt to contact all our customers when their drivers are on location. However, please call Customer Service at 720-539-3209 after you have picked up your luggage and you are ready to be picked up.

Can the driver come into my building to pick up my luggage and bring it out to the car?

Unfortunately, chauffeurs are unable to leave their vehicles unattended. The drivers will be pleased to assist with your luggage from the front of your building to the vehicle.

Does IME provide a car/booster seat for my child?

If your child is under the age of 7, legally your child must be in a car seat. IME provides complimentary car seats and booster seats per your request (but does not provide infant seats). Please contact us if you need any assistance.

Can my kids travel alone?

An adult must accompany passengers under the age of 18 years. A chauffeur reserves the right to ask for ID for proof of age.

Who is responsible for any toll charges incurred during my trip?

All out of pocket charges, including, but not limited to road tolls, parking, airport fees and luggage carts incurred throughout the charter will be billed to the client.

Can I smoke in your vehicle?

There is a no-smoking policy for all of our vehicles.

Does IME charge for waiting time? If so, how is waiting time charged?

IME waiting time is based on the hourly rate for a particular vehicle and is charged in 15 minute increments. Time spent waiting at additional stop(s) will be charged as waiting time. IME has a 15 minute grace period for all time overages on the way to the reserved destination. All stops must be pre-arranged before the rental begins. Due to the size of our vehicles and safety concerns, all unplanned stops are at the discretion of the chauffeur. IME reserves the right to charge for unplanned stops. Waiting time charges may apply after the complimentary waiting time expires. For international flights the first 60 minutes are free all additional waiting time is billable. For domestic flights the first 45 minutes are free all additional waiting time is billable. For private residence and hotel pickup the first 20 minutes are free. All additional waiting time is billable. IME updates all flight arrival times when a correct flight number or tail number is provided, but the update is only as reliable as the information we are provided by the airline or passenger(s). We charge a waiting time for ‘Meet and Greet’ service at the airport. For all ‘Meet and Greet’ please be advised. On all airport arrival reservations you will be considered a no-show after 45 minutes (60 minutes for international arrivals requiring Customs Clearance) past your flights arrival time. If you have not met your chauffeur or contacted IME at 720-539-3209 by phone, you will be charged in full for the reservation. To avoid being charged as a no-show, do not leave your location without contacting IME by phone.

What if I lost something in an IME car? Do you have Lost and Found Department?

IME is not responsible for items that are left in the vehicle, lost, stolen or damaged. Our company is not liable for lost items left behind in any vehicle by a passenger, but we will do whatever we can to help you find it. IME has a Lost and Found Department. If you suspect you have left an item in an IME affiliated vehicle, please call Customer Service at 720-539-3209 and provide your name, contact number and date of trip along with a brief description of the item. Please note that it may take 2-3 business days for the Lost and Found Department to retrieve your item (if it is found). Once and if your item has been received from the chauffeur, Lost and Found will contact you and provide you with options of how you can pickup or receive your item. IME reserves the right to charge a delivery fee for returning lost items if found. IME recommends that all personal items be removed from the vehicle before you leave.

What if I am unable to arrive on scheduled time (no-show)?

All no-shows will be charged full rate. On all airport arrival reservations you will be considered a no-show after 45 minutes (60 minutes for international arrivals requiring Customs Clearance) past your flights arrival time. If you have not met your chauffeur or contacted IME at 720-539-3209 by phone, you will be charged in full for the reservation. To avoid being charged as a no-show, do not leave your location without contacting IME by phone.

WEATHER FORECAST

CUSTOMER REVIEW

Excellent

Based on 25 reviews

Mark Brown

2023-09-12

Experience was simply fantastic! The driver showed up punctually for our Red Rocks show and even waited for us despite the rain. He promptly picked us up afterwards. The 10 person luxury Van comfortably accommodated 8 of us. I am confident in recommending InterMountain Express Van and would definitely use their Red Rocks shuttle services again. I am grateful for making my son's birthday an unforgettable one. Thanks to the InterMountain Express rocks limo.

Jason Raitano

2023-01-10

Our connecting flight from Denver --> Aspen was cancelled and InterMountain Express got us to Snowmass last-minute during snowy conditions. The Suburban was impeccable, outfitted with snow tires, and was more than enough space for may family of five and all our ski gear. We had to pay an added premium for the last-minute service - it is my understanding that pre-planned trips rand for 1/2 the cost - but it was an expense well worth it to get my family safely to our resort and on the slopes on schedule the following day.

Petrick Portella

2022-10-28

Excellent service that is consistently reliable and on schedule. I've been using Ringo as my driver to the Denver International Airport for the past five years, and I heartily recommend him to all of my friends and family. So, if you ever find yourself in the Denver region and require trustworthy quality service, I highly recommend that you get in touch with Intermountain Express Limo service.

Rudy Rojas

2021-12-22

I hired InterMountain express for 3 different days, pick up in Denver and drop off in Vail and the servicwas superb. Professional drivers, super clean, nice SUv's, and Mercedez mini bus. My family, specially my girls, were very pleased! I highly recommend this company. It was also the best rate!! Rudy

Molly Vandevander

2021-04-03

Such great service! Arrived early and assisted with carrying and loading baggage. The driver was very nice and provided us with tips for navigating the Denver Airport. All passengers felt extremely comfortable in the car and with the driver. So much better than a shuttle service!

Jon Brady

2021-03-02

Excellent service, drivers, and vehicles. We had a great experience on our trip from DEN to Beaver Creek and on the return. My wife and I traveling with our two children, ages 10 and 12, and it was a great experieicne.

John Marvin

2021-03-02

Our driver Elsie was prompt, professional and helpful. The vehicle was clean and comfortable. Top notch experience all around.

C. Daniels

2021-03-02

I was very pleased with the service of InterMountain Express. They arrived on time and communication made the process so easy. Our driver Elze was great. After scrambling to get a new flight because our flight had been cancelled, it was so nice to relax for the drive to Vail. I will definitely use InterMountain again and will recommend them to others.