We have transported 12,000 happy customers from Denver International Airports and Eagle Regional Airports to all the popular Colorado Rocky Mountain resorts. We are happy to answer all your questions about booking on our website or transportation procedures. All the main answers to customer questions can be found here in our FAQ section. If you have any further questions or requests, you can contact our customer support team: (720) 539-3209 or for your convenience, you can fill out the Request Form
FAQ’s
How many people and how much luggage can fit into a Luxury small SUV?
How many people and how much luggage can fit into a Luxury SUV?
Our SUVs accommodate up to 6 passengers and up to 6 pieces of luggage (depending on size) and up to 6 skis/snowboards/golf clubs (depending on size).
Do you charge extra for luggage?
I have skis, snowboards or golf clubs. What vehicle should I reserve?
How much notice is required to make a reservation?
How much notice is required to cancel a reservation?
Cancellation must be made 72 hours prior to pickup time or cancellation fees (full charge) will be assessed.
Will I get a call when my car arrives?
Can the driver come into my building to pick up my luggage and bring it out to the car?
Does IME provide a car/booster seat for my child?
Can my kids travel alone?
Who is responsible for any toll charges incurred during my trip?
Can I smoke in your vehicle?
Does IME charge for waiting time? If so, how is waiting time charged?
IME waiting time is based on the hourly rate for a particular vehicle and is charged in 15 minute increments. Time spent waiting at additional stop(s) will be charged as waiting time. IME has a 15 minute grace period for all time overages on the way to the reserved destination. All stops must be pre-arranged before the rental begins. Due to the size of our vehicles and safety concerns, all unplanned stops are at the discretion of the chauffeur. IME reserves the right to charge for unplanned stops. Waiting time charges may apply after the complimentary waiting time expires. For international flights the first 60 minutes are free all additional waiting time is billable. For domestic flights the first 45 minutes are free all additional waiting time is billable. For private residence and hotel pickup the first 20 minutes are free. All additional waiting time is billable. IME updates all flight arrival times when a correct flight number or tail number is provided, but the update is only as reliable as the information we are provided by the airline or passenger(s). We charge a waiting time for ‘Meet and Greet’ service at the airport. For all ‘Meet and Greet’ please be advised. On all airport arrival reservations you will be considered a no-show after 45 minutes (60 minutes for international arrivals requiring Customs Clearance) past your flights arrival time. If you have not met your chauffeur or contacted IME at 720-539-3209 by phone, you will be charged in full for the reservation. To avoid being charged as a no-show, do not leave your location without contacting IME by phone.